Route questions

Send the route, the dates, and your student status. We reply with a costed plan.

The route desk answers question emails within one business day, Monday to Friday, 09:00 to 18:00 Kyiv time. A complete first message saves a round trip, so include the four items below.

What to include

  1. 1
    Route and cities

    Name the cities in the order you want them, for example Prague–Vienna–Budapest, and say whether a swap is acceptable if a hostel is full on your dates.

  2. 2
    Dates and flexibility

    Give a preferred start date plus a fallback window of three to seven days. Departures and lodging stay subject to availability when the booking is made.

  3. 3
    Group size and student status

    Tell us how many travellers and confirm each one holds a current student ID or an enrollment letter. The student rate is applied only after that verification.

  4. 4
    Budget frame

    A sample total such as €289 per person for 6 hostel nights, 3 guided walks, route coordination and the listed local city taxes helps us propose a comparable plan.

What comes back

Reply within one business day
Your route comes back either confirmed or replaced with the closest available option, with the reason stated.
Costed ledger, line by line
Hostel nights, guided walks, coordination and local city taxes are listed separately, so the from-price and the final total sit side by side.
Plain conditions, no promises
We confirm only what is booked. Visa rules, entry checks and carrier schedules remain subject to the consulate or carrier decision.

Ready with those details? Open the route question form, or compare sample itineraries on the routes page first.

Route questions

Send us the route, dates and city count

Tell us which student route you are weighing up and when you can travel. We reply with hostel nights, guided walks and a from-price total for your dates.

Student pricing requires valid student status: a current student ID or enrollment letter. Departures, rooms and city taxes are subject to availability and local rules.

Company details

Who you are booking with

Route questions, schedule changes, and student eligibility checks go to the same support desk. These are the verified company details for RouteWallet Student Travel LLC.

Legal entity
RouteWallet Student Travel LLC
Registered address
28 Sofiyivska Street, Kyiv, 01001, Ukraine
Registration code
EDRPOU 05886565
Managing director
Anna Dubois
Support hours
Monday to Friday, 09:00 to 18:00 Kyiv time. Saturday, 10:00 to 14:00. Replies outside these hours are answered on the next working day.

Support hours

When a person answers, and what to check before you leave

Office hours, Kyiv time

Monday to Friday
09:00 - 19:00
Saturday
10:00 - 16:00
Sunday
Email only
Same-day departures
From 07:00

Route questions sent outside these hours are answered on the next working morning. Schedules, hostel availability and local city taxes stay subject to confirmation at the time of booking.

Urgent travel-document check

  1. Confirm your passport is valid for at least six months beyond your return date.
  2. Re-check entry and visa rules with the consulate of each city on your route, as they can change without notice.
  3. Keep a current student ID or enrollment letter ready, since student discount eligibility requires student status verification.
  4. Match the name on every booking to your passport, including middle names and transliteration.