velloriax.com · Legal notice
Cancellation & Refund Policy
1. Seller and scope
This policy covers services ordered on velloriax.com from velloriax.com (PE), 28 Sofiyivska Street, Kyiv, 01001, Ukraine, EDRPOU 05886565, email contact@velloriax.com, phone +380 982 712 9540. It forms part of our Terms of Service and is issued under Law of Ukraine No. 675-VIII “On Electronic Commerce” and Law of Ukraine No. 1023-XII “On Consumer Protection”.
2. Deposits and payment
A booking deposit of 20% of the total price secures your place and is deducted from the balance. The balance is payable 14 days before the start date. Late payment may be treated as a cancellation by you.
3. Cancellation windows
| Notice received before start | Refund of sums paid |
|---|---|
| 30 days or more | Total minus deposit and non-recoverable third-party costs |
| 15–29 days | 50% |
| 7–14 days | 25% |
| Under 7 days or no-show | No refund |
Notice is counted from the moment we receive your written request, not from the moment you send it.
4. Change fees
One date or participant change is free if requested 30 days or more before the start. Later changes carry a fee of 15% of the total price, plus any supplier charges actually incurred.
5. Refund eligibility and timing
Refunds are approved in writing and paid to the original payment method within 14 calendar days of approval. Statutory consumer rights are unaffected; where a service was not supplied as agreed, you may claim a full refund or re-performance.
6. Force majeure and minimum participants
If performance is prevented by events beyond our control, we offer a free date change or a refund of sums paid for unperformed services. If the minimum group size of 6 participants is not reached, we cancel and refund all sums in full within 14 days.
7. How to request a cancellation or refund
Email contact@velloriax.com from the address used for the booking, stating your booking number and the reason, or send written notice to the address above. We acknowledge requests within 2 business days and decide within 10 business days. Complaints are handled under Law of Ukraine No. 1023-XII “On Consumer Protection”.